Orlando Espinosa is the Founder, Orlando Espinosa + Associates LLC. Orlando Espinosa recently presented “Enhancing the Customer Experience Through Engaging Kitchen Design” at Supermarket Sense 2016 in Conyers, Ga. Supermarket food service operations offer tremendous potential for business owners, which is why a carefully considered plan is essential to success. This is not a case of “if you build it, [...]
Getting customers to purchase your freshly prepared food instead of that of the restaurant down the street is the name of the game. Tailoring your food offerings to your customers’ needs is key to making that happen. Why are your customers eating what they do? What time of the day and days of the week are they coming in? Hint: [...]
Is your grocerant showing up when people search for “food near me” or a speciality item such as pizza? When you’re hungry and sitting at a stoplight, does your smartphone search engine, TripAdvisor or Zagat app help you find your next meal? Restaurants have the competitive advantage of showing up in almost all search engines, on maps and review sites [...]